Questions, answered.

We do not file insurance claims through our practice and are not in-network with any health insurance companies. However, we provide the receipts clients need to submit claims directly to their insurance provider, and we accept health-spending-account cards. The majority of clients in our practice receive some reimbursement for their sessions.

Yes. Before you are matched with a therapist, you have a free 15-minute consultation with a licensed clinician. It is not a therapy session — it is how we understand what you are looking for so we can match you with the therapist best suited to it. If, after a first full session, it is clear the match is not right, whether that is your call or ours, you are not charged for that session. Sometimes what someone needs is a different level of care than we provide, and we will help point you toward it.

We ask that you cancel at least 48 hours prior to your appointment. Clients who cancel with less than two days’ notice, or who do not show, are charged the full session fee.

Our clinicians have typically spent 6–10 years in advanced training beyond their undergraduate degree. Being out-of-network allows them to work with a manageable caseload, dedicate appropriate time and resources to each client, and make clinical decisions based on what’s right for the individual — not what an insurance panel will reimburse. In-network plans can also restrict the frequency of sessions, the length of appointments, and the types of therapy covered; some plans do not cover relational or couples therapy at all.

Match: The quality of your relationship with your therapist matters significantly. Rather than being limited to therapists within their network, some clients prioritize finding the best possible fit — often after repeatedly trying in-network therapists without success.

Specialists: They’re looking for a therapist with a specific skill set — couples therapy, adolescent therapy, EMDR, IFS — or an exceptionally high level of clinical training.

Availability: Finding an in-network therapist who is accepting new clients can be genuinely difficult.

Privacy: They value their confidentiality and don’t want insurance companies to have access to their therapy records.

Control: They want to determine the course and length of their therapy with their clinician.

Health Benefits: They want to use FSA or HSA accounts, or have strong out-of-network mental-health benefits.

You pay the full session fee at the time of service. Depending on your specific plan, your insurance company will reimburse you for a portion of that cost. We provide a Superbill — an itemized receipt that includes your diagnosis, procedure codes, number of sessions, and total fees — which you submit directly to your insurance company, typically at the end of each month. There are apps like Reimbursify that can help you file easily for a small fee.

Out-of-network checklist — before your first appointment, call your insurer and ask:

• If I see a behavioral-health or outpatient therapist who is not in my network, what is my financial responsibility?
• How do I submit claim forms for reimbursement?
• What is my out-of-network deductible, and how much of it have I met?
• What is my out-of-pocket maximum?
• What is my out-of-network cost share (the percentage I am responsible for)?